Project/Position : IEX - Totalview - Scheduler
Location: Ottawa, Ontario
Our client requires a call center scheduler with experience using IEX-
Totalview.
General experience should include:
• Forecasting call volume
• Staffing requirements
• Roster
• Shift Changes
• Adherence reporting
• Training schedule & roster
• Skills database
Effective call volume forecasts
Analysis of current performance levels to determine staffing needs
Building the call center schedules, managing changes in the schedules
Reporting on schedule adherence and conformance
Support your training needs by building rosters and adding sufficient
resources to the center schedules to allow for offline time
Visit http://www.inround.com/careers.asp to apply. >>>>>Select: Workforce
Management Specialist/Analyst<<<<<<
As inRound Innovations Incorporated extends its presence, we are finding an
increasing need for qualified consultants in various contact center fields.
Become part of an organization that is changing the face of contact centers
throughout North America. We are always looking for exceptional people with
in-depth knowledge of contact center products and practices and a full
understanding of their application to client needs. We require people who
enjoy the challenge of finding innovative solutions to unique problems and
the satisfaction of completing projects that make a difference.
inRound Innovations Inc.
