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Client Service Specialist
SUMMARY:
Provides internal and external support and coordinates jobs/projects generated by Account Managers. Work interactively with Account Manager, all internal departments, suppliers, and clients to provide superior customer service to enhance client satisfaction
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
· Receive project instructions from Account Manager and/or client and input into enterprise software to manage production and track the progress of the project.
· Maintain effective communication with all departments involved to ensure timely, accurate delivery; employ effective listening skills so that all information is communicated effectively (both oral and written).
· Effectively troubleshoot and formalize solutions when the need arises.
· Manage difficult timelines and prioritize work.
· Provide insight into efficient processing techniques that will result in a better product or pricing for the client.
· Authority to interact with all internal and external persons involved in any given project.
· Confers with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, and to procure information and materials needed to process order.
· Determines supplies, materials, and equipment needed for job order and places order without outside supplier as required.
· Routes supplies and materials to work areas to put job order into production.
· Monitors progress of job order throughout production, confers with establishment personnel, orders supplies, contracts services with outside vendors, and alters production schedule and job order to expedite timely processing of job in accordance with customers' requirements and company standards.
